Frequently Asked Questions (FAQ)
Ocho Rios Block Builders – Unit 1, Main Street Business Center, 6 Sandcastle Shops, Main Street, Ocho Rios, Jamaica
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1. What products do you sell?
We specialize in high-quality concrete building blocks, including:
· 4-inch, 6-inch, and 8-inch blocks
· Hollow and solid blocks
· Cement and other basic building materials
Contact us for a full list of currently available products.
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2. Do you deliver?
Yes, we offer delivery throughout St. Ann and surrounding areas. Delivery fees are calculated based on:
· Distance from our location in Ocho Rios
· Order quantity and weight
· Accessibility of the delivery site
Contact us for a delivery quote before placing your order.
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3. Can I pick up my order myself?
Absolutely. You are welcome to pick up your order directly from our location:
Unit 1, Main Street Business Center
6 Sandcastle Shops, Main Street
Ocho Rios, Jamaica
Pickup hours: Monday–Saturday, 9 AM – 4 PM
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4. What is your return/exchange policy?
· No refunds – all sales are final
· Exchanges only within 7 days of purchase
· Product must be unused, undamaged, and in original condition
· Original receipt required
· Custom/special orders are final sale (no exchange)
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5. What payment methods do you accept?
We accept:
· Cash
· Bank transfer
Contact us to confirm if other payment options are available.
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6. Do I need to pay a deposit?
For large or custom orders, we may require a deposit (typically 50% or 100%) before processing or delivering your order. Final payment is due before or upon delivery/pickup.
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7. What if my blocks are damaged when delivered?
Inspect your materials immediately upon delivery or pickup. Claims for damaged or missing items must be reported within 24 hours. We will exchange defective products at no charge if the damage is due to our manufacturing.
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8. Do you offer credit or payment plans?
Currently, we do not offer credit or payment plans. Full payment is required before or upon delivery/pickup unless prior written credit terms have been established.
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9. How do I get a price quote?
You can request a quote by:
· Visiting our location in Ocho Rios
· Calling us at [Your Phone Number]
· Emailing us at [Your Email Address]
Please provide your desired quantity, block type, and delivery location (if applicable).
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10. What are your business hours?
Day Hours
Monday – Saturday 9:00 AM – 4:00 PM
Sunday Closed
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11. Do you sell to contractors only, or can homeowners buy too?
Everyone is welcome! Whether you are a professional contractor or a homeowner building a family house, we are happy to supply your materials.
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12. How far in advance should I place my order?
We recommend placing your order at least 3–5 days in advance, especially for large quantities or delivery requests. This allows us to ensure product availability and schedule delivery.
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Still have questions?
Contact us:
Ocho Rios Block Builders
Unit 1, Main Street Business Center, 6 Sandcastle Shops, Main Street, Ocho Rios, Jamaica
461-3367
support@ochiblockbuilders.com